Last updated: October 8, 2026
Draft: please have this reviewed by a qualified legal professional and replace the [bracketed] details before launch.
We want you to love Elvora. If you are not happy with your purchase for any reason, our 90-day money-back guarantee has you covered.
You can request a full refund of the product price within 90 days of the date your order was delivered. This applies to your first order of each product, whether the bottles are opened, partly used or unopened.
In most cases you do not need to send anything back. If we do ask for a return, we will email you the return address and instructions. Please do not send products back without contacting us first, as unannounced parcels cannot always be matched to an order.
Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days for the amount to appear on your statement.
If your order arrives damaged, incomplete or incorrect, email us within 14 days of delivery with your order number and a photo. We will send a replacement or issue a refund at no cost to you.
You can skip, pause or cancel a subscription at any time from your account or by emailing us before your next billing date. The money-back guarantee applies to your first subscription order.
In addition to our guarantee, customers in the EU and UK may withdraw from their purchase within 14 days of delivery without giving a reason, in line with local consumer law. Sealed health products that have been opened after delivery may be excluded from this statutory right, but they remain covered by our 90-day guarantee.
Questions about a refund? Email support@joinelvora.com — we reply within 24 hours on business days.