Privacy Policy

Draft: please have this reviewed by a qualified legal professional and replace the [bracketed] details before launch.

This Privacy Policy explains how [Company legal name] (“Elvora”, “we”, “us”) collects, uses and protects your personal data when you visit joinelvora.com or buy from us.

Who is responsible for your data

[Company legal name], [registered address], [country]. Contact: support@joinelvora.com.

What we collect

• Order information: name, email address, shipping and billing address, phone number (optional) and order details.
• Payment information: processed securely by our payment providers. We never see or store your full card number.
• Communications: messages you send us through the contact form or by email.
• Device and usage data: IP address, browser type, pages viewed and similar information collected through cookies and similar technologies.

How we use your data

• To process, ship and support your orders (performance of a contract).
• To answer your questions and handle refunds (performance of a contract / legitimate interest).
• To prevent fraud and keep our store secure (legitimate interest).
• To send marketing emails, only if you have opted in (consent). You can unsubscribe at any time.
• To meet legal, tax and accounting obligations (legal obligation).

Cookies

We use essential cookies to make the store work, and — only with your consent — analytics and marketing cookies. You can change your choice at any time through the cookie banner or your browser settings.

Who we share data with

We share only what is needed with trusted service providers: our e-commerce platform (Shopify), payment providers, shipping and fulfilment partners, email service providers and, with consent, analytics and advertising partners. We do not sell your personal data.

International transfers

Some providers may process data outside your country, including outside the EU/EEA. Where this happens we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

How long we keep data

We keep order records for as long as required by tax and accounting law (typically up to [10] years) and other data only as long as needed for the purposes above.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your data, to restrict or object to processing, and to withdraw consent at any time. To use these rights, email support@joinelvora.com. You can also lodge a complaint with your local data protection authority.

Children

Our products are intended for adults. We do not knowingly collect data from anyone under 18.

Changes

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.